OUR Responsibilities
Standing Behind Our Products 100%
At Lapel Pins Plus we back each and every product we manufacture with our 100% Quality Guarantee. We will replace (at no additional charge to you) any defective custom product. We only require that you submit your written claim of defective product to us within 30 days of receipt. For purposes of this Agreement, the term “defect” or “defective” means a manufacturing error.
At Lapel Pins Plus we back each and every product we manufacture with our 100% Quality Guarantee. We will replace (at no additional charge to you) any defective custom product. We only require that you submit your written claim of defective product to us within 30 days of receipt. For purposes of this Agreement, the term “defect” or “defective” means a manufacturing error.
Using the Pantone Color Matching System
We use the Pantone (PMS) color matching system, and it is important that you indicate your color choices using Pantone PMS numbers. For additional information regarding the Pantone (PMS) color matching system, visit the Pantone site at <www.pantone.com>. In addition, because all computer monitors/ printers do not display colors in the same way, you should confirm your color choice by consulting a Pantone (PMS) color book/ chart, which are available at most art supply stores and some libraries. All Pantone (PMS) numbers will be listed on the proof so that you can verify them easily.
Confirming Your Order
Prior to production, you will receive an order confirmation letter via email. This order confirmation will contain the following:
- Written specifications of your order (including pricing, type, size(widest point), quantity, colors, and the estimated production time)
- A finalized digital proof (incorporating any additional changes or corrections)
- A link to our terms and conditions page
If the written specifications/finalized digital proof meet your satisfaction, just send us your approval via reply e-mail, and we will commence the production process immediately. Orders placed directly through our online ordering system allow a complete review of your ordering details, along with our Terms and Conditions. Therefore, online orders do not require a Confirmation Letter email.
Producing Your Order Correctly and On Time
Once we have obtained your approval on the order confirmation described above, we will begin production of your order. Typical production timelines are below:
- Buttons: 5 days or less
- Custom Lapel Pins: 7 to 10 days
- Woven Imprinted Lanyards: 14 days or less
- Embroidered Patches: 14 days or less
- Specialty Lapel Pins:* 14 to 21 days
- Nylon Imprinted Lanyards: 18 to 21 days
IMPORTANT: While almost all orders ship in the advertised time frames, we can not and do not guarantee any production or shipping times.
*Offset Printed lapel pins and challenge coins require 14-16 days to manufacture. 3-D molded lapel pins and challenge coins require 14-21 days to manufacture. Zinc Alloy lapel pins and challenge coins require 16-18 days to manufacture. Dual-Plated lapel pins and challenge coins require 18-21 days to manufacture. Blinking or LED-lighted lapel pins and challenge coins require 14-16 days to manufacture.
Please note that large orders may require additional production time. Replacement orders are subject to the same production time frames (as set forth above) as the original order. For more information, please speak to your sales representative. Your finished order will be shipped via UPS Priority International Air Service (at no additional cost to you for orders to be shipped to the United States) directly to the address you specify.
Listening to You
We want this to be the best experience you have ever had when ordering custom promotional products! If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Phone us toll-free at 1-800-252-0904 or contact us via email at info@lapelpinsplus.com
Secure Online Ordering System
Lapel Pins Plus offers secure online credit card processing as a convenience to our customers. Our hope is that you will find this new payment system useful and handy. The security of your financial and personal information is of the utmost importance to us. And we pledge to insure that your information is handled in the safest and most secure fashion (please contact your salesperson to discuss our security procedures). We do request that you check and verify with your sales person prior to processing an order to insure it could be manufactured and delivered by your due date as once an order has been placed it may not be canceled for any reason and any funds received will be issued to your account or applied to future purchases.
Shipping Your Product
It is our goal to have your product delivered to you on or before the date you need it. We hope you understand, however, that we cannot guarantee our deliveries nor be held responsible for delays in shipping which are beyond our control, such as inaccurate/undeliverable address information, U.S./Foreign Customs procedures, the misrouting of your package by UPS, or the unavailability of the addressee. In addition, there will be a shipping charge if the product is to be shipped to a location outside of the United States.
YOUR Responsibilities
Legal Ownership of Logos, Trademarks and Copyrights
By submitting your design to Lapel Pins Plus Network, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity’s intellectual property rights.
Giving Due Attention to the Proof Provided
Once you receive the digital proof, carefully review it in detail. Please give special attention to the following:
- The design you have chosen
- The spelling of words you have chosen
- The colors you have chosen
If there are no changes or corrections to your proof, return your approval to us via email. This is your signal to us that the order has been approved. Because we are producing a custom-made product with no market available for cancelled orders, an approved order may not be cancelled for any reason.
Legal Details
All Sales Are Final
Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason.
Lapel Pins Plus does not issue refunds, give credits or offer discounts. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We only require that you submit your written claim of defective product to us within 30 days of receipt.
Disclaimer of Warranty
We do not warrant or guarantee the merchantability or fitness of the products we manufacture for any particular purpose, use or event.
Binding Agreement
This agreement is the entire agreement between Lapel Pins Plus and our customers and supersedes any other communications via email or telephone with respect to this promotional products order.
Legal Disputes
In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and venue for such a dispute is Orange County, Florida, USA., and that the prevailing party is entitled to an award of reasonable attorney’s fees before trial or hearing, during trial or hearing, after trial or hearing, and/or appeal. Should Lapel Pins Plus Network be named in a copyright/trademark infringement lawsuit arising out of Lapel Pins Plus Networks’ use of a copyright/trademark protected item provided by you for use in your product, you agree to indemnify Lapel Pins Plus Network for any damages and/or litigation-related expenses borne by Lapel Pin Plus.
Logos and Trademarks
All of the products displayed on this web site containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Lapel Pins Plus Network. Purchase of merchandise from Lapel Pins Plus Network in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
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